Two big features will be rolling out to improve Secure Messaging for providers:
Secure Message Templates
Providers can now create and access message templates when sending secure messages. These will work similar to the coordinate progress notes in that you can set variables that will be filled in when the message is composed (variables like clinician, patient name, etc).
Find them in the same place https://moodmonitor.cop/settings/templates
Delay Sending Secure Message
We've also added a feature that let's you delay the sending of a secure message up to 24 hours. This was requested by providers who send messages after hours patients may be awake.
Patients will not receive a text message or be able to view the message online until the designated delivery time.
We've added some extra polish to help clinics track what's happening with patients: the patient timeline.
This new page will highlight the important times MoodMonitor interacts with a patient: when a treatment is logged, a questionnaire sent, a progress report shared; letting clinicians quickly get an overview of what's happening with their patients.
We've also made it easier to access this - and other patient features - by making the Patient Menu more universal so it's easy to navigate around a single patient's information in MoodMonitor.
Additionally we've added some helper text to show the last questionnaire was sent to a given patient and when the next automated questionnaire will be sent.
Finally we've pushed some fixes to the mobile view of MoodMonitor - making it easier to see and edit patient data while using your phone or tablet.
A few fixes and changes going out today - the biggest being we've enabled notifications for all of MoodMonitor's patient programs: Depression, Pain, Anxiety, and PTSD
Enable these notifications on the Clinic Notifications Page
Additionally we've made some improvements to the patient transfer process and have added an interactive chat feature to all doctor facing pages for quick access to questions.
We're really happy to announce two big changes to kick-off August.
The Columbia Suicide Severity Rating Scale
We now support this survey alongside all of our other usual surveys. Unlike some of the other surveys - the available questions are meant to be answered dynamically depending on an earlier questions answers - and MoodMonitor reflects this distinction by disabling questions
5if the patient answers negatively on Question
The severity scale is also different than some of our other surveys - answer
5, or the "Last Three Months" part of Question
6will mark the response as
3or the "In your lifetime" part of Question
6will mark the survey as
Staff Account Permissions
We've added the ability to give staff users additional access to MoodMonitor to support some of our larger clinics - staff users can now get access to the following features:
BillingAccess past invoices, patient cancellations, and update credit card information
Survey SettingsEdit a clinics survey settings controlling how often patients get follow up surveys
Coordinate Care TemplateEdit the clinics coordinate care template that's used when sharing patient progress
Clinic Notifications SettingsEdit the clinic's notification settings - which are shared across all accounts
Edit Staff AccountsEdit and add additional staff accounts - although staff members will only be able to give
otherusers permissions that they already have - e.g. a staff account that does not have billing enabled is not able to create or edit accounts to give them access to billing.
We hope this will help clinics scale MoodMonitor across many locations and clinicians - with all of these permissions a fully enabled staff account should be able to act almost like the primary account (only the editing the clinics primary account information is disabled).
Questions, concerns, or other feature request? Don't hesitate to reach out and let us know
We're happy to announce a new page called "
Outcomes" which highlights clinic-wide results.
These reports should help clinicians assess how their patients respond to a course of ketamine therapy.
This page shows the average depression (PHQ-9) survey score for all patients that have completed an initial series.
In addition, the change in the average score for question 9 ("Thoughts that you would be better off dead or of hurting yourself in some way") are displayed as well.
All patients, not just active patients, are used if they have completed the initial treatment series, have a survey before the treatment started, and a survey following treatment.
You can define the length of your initial series in the notifications tab—it defaults to 6 for most clinics.
Visit https://moodmonitor.co/reporting/outcomes to give it a try.
Outcomes Details Page
This page provides more details for a specific program - show each patient and the survey scores used to compute the average.
Visit the outcomes page and click on the "see data set" link to view the outcome details.
We've added a fax option to sharing the patient progress report. You'll find it in the same place as the email share - there's a button in the right hand corner to toggle the option to fax.
Enter a doctor's fax number and we'll send the patient report as formatted (so you can set the date ranges on the charts) in addition to a note as a cover letter.
Faxing is free for clinics but capped at the moment at one patient per month - if your clinic needs additional faxing resources please let us know.
While black-and-white only faxing can't convey the same level of detail as the email reports, they still are a great way to convey a patient's treatment journey.
We will notify you via email if the fax fails cannot be delivered.
We've released several changes and a few bug fixes for our June release.
The biggest change was inspired by a request to see the average ketamine dose across a clinic and a request to see the changes in PHQ before and after an initial treatment series.
This inspired us to re-think how the
Statssection of the site worked for doctors and what extra tools we could give clinicians to get better visibility on how their clinic was working.
This shows the average dosage for your entire clinic - including Ketamine and Esketamine (if you've added any treatments).
We've got some additional changes in this section coming soon so stay tuned.
Scheduling Assessment Requests
You can now schedule a one-off request for an assessment to be sent to the future. From a patient's profile - select the clock from under a
And you'll get a modal to let you select a time to send the message
It will also tell you when their next regularly scheduled survey will be sent, which you can customize from the Patient Survey Schedule Settings page.
Additional Fixes / Improvements
- PTSD is available as a program - this will send the patient the National Stressful Events Short Scale Survey (NSESSS) on a regular schedule. Edit a patient to add the new program, new patients can also sign up at https://moodmonitor.co/your-url/ptsd
- We misspelt the word "pain" as "ipain" in the Brief Pain Inventory questionnaire. This is now corrected.
- Clinic sign up page URLS are now case insensitive
- The doctor home page should be sped up for clinics with some additional caching
- Patient's that send text messages with signatures appended to their mood scores are handled gracefully as long as the first line of the message is matched to a number (if you do this please stop - your family and friends hate it and they're just not telling you)
Two new features have arrived in MoodMonitor: Emergency Contact information for patients and Customizable Coordinate Template.
The Emergency Contactfeature is visible to both patients and clinicians from the edit patient page - navigate there by clicking "Edit" on a patient's profile.
The Coordinate Templateis now customizable by a clinics primary account - it allows you to customize the text that's used as a template for the Share Progress email that can be securely emailed to a coordinating physician (we're still working on adding a fax feature). You can add several variables to the template - including the name of the patient, the name of the clinic, the name of the primary doctor, and the name of the current staff user.
Visit https://moodmonitor.co/settings/coordinate_template to learn more.